Keep In Touch
- 012-661 6396
- Lekgorchannel666@gmail.com
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Frequently asked questions
We use J&T Express, Pos Laju, DHL, GDEX and Yunda as our official logistic partner
PICK UP OPTIONS - not available
Sabah & Sarawak - J&T Express & Pos Laju (5 – 6 working days)
Free delivery for any purchase above RM200 (Applicable for East & West Malaysia only. Not applicable for oversea delivery)
No delivery to other countries
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery details.
We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment.
If you aren't receiving emails from us, please check your junk folder and add us to your safe list.
If your orders are out of stocks at the time of packing your order, we will need to cancel it or our customer service team will get in touch with you for an exchange of other color or product item(s)
We will send out an email to confirm the cancellation and you will not be charged.
Our apologies for this.
Your order might be delivered in more than one parcel. If we are still within the delivery time frame, please give it a little time to arrive.
If this time has passed, something might have gone wrong. If this is the case – please contact us, and we will be happy to help!
We are sorry you have received the wrong items.
Please get in touch with our customer service team, and we will arrange for an exchange or refund to you.
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery details.
We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment.
If you aren't receiving emails from us, please check your junk folder and add us to your safe list.
We are truly sorry for this.
Please get in touch with our friendly customer service team, and we will arrange for a replacement or a refund to you.
We accept most payment methods.
· Credit card / Debit Card – Visa / Master
· Online Banking - FPX
· E-wallet – Boost / Grab / MAE / Touch & Go
Once you have placed your orders, the orders starts going through the system right away, so that we can have it delivered to you as soon as possible.
This means you can’t cancel or change your orders once confirmation has been made. This includes adding or removing items, changing of colors or sizes, delivery address, delivery options or email address on the order.
If you are getting error messages when making a payment, please make sure you have entered all the details correct. You might want to contact your bank to make sure there are no problems with your card.
If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us.
Your card provider will have more information.
Yes, you can exchange your purchased goods within 14 days provided the tags and box are in place and in good condition.
Yes you can get a refund of faulty or spoilt items within 14 days.
Kindly get in touch with our customer service team and we will be happy to replace or refund them.
You may write in to us at – lekgorchannel666@gmail.com or you can leave us a message at our contact form. We will revert to you within 3-5 business day.
Our Loyalty Points Program is a way to reward our valued customers for shopping with us. For every RM 1 spent on our website, you will earn 10 loyalty points that can be redeemed for discounts on future purchases.
You automatically earn loyalty points with every purchase you make on our website. For every RM 1 you spend, you will receive 10 loyalty points. Points are awarded once your order is confirmed and processed.
To redeem your points, simply log in to your account on our website. Navigate to our Rewards page and redeem your available reward codes to use at checkout
Each RM 1 spent earns you 10 loyalty points. The value of the points can vary depending on promotions, but typically, you can redeem points for discounts on future purchases.
Yes, loyalty points can be redeemed on any product available on our website unless specified otherwise during special promotions or sales.
You can check your loyalty points balance by logging into your account on our website. Your current points balance will be displayed in your account dashboard.
No, loyalty points are non-transferable and can only be used by the account holder who earned them.
If you encounter any issues with your loyalty points or have any questions about the program, please contact us at Lekgorchannel666@gmail.com or call us at 012-661 6396.
Our Membership Program is designed to reward our loyal customers with exclusive benefits based on the points they accumulate. The more points you earn, the higher your membership tier and the greater the rewards!
Our Membership Program has four tiers based on the points you accumulate:
- Silver: 0 - 10 points
- Gold: 11 - 30 points
- Diamond: 31 - 50 points
- Platinum: 51 points and above
Your membership tier is determined by the total number of points you've earned.
You earn points with every purchase made on our website. The more you shop, the more points you accumulate, helping you to advance to a higher membership tier.
You can check your current membership tier by logging into your account on our website. Your tier status and points balance will be displayed here.
No, membership benefits are non-transferable and are exclusive to the account holder.
Your membership benefits are automatically applied to your account. When you log in and make a purchase, applicable benefits like discounts or free shipping will be applied at checkout.
Yes, membership benefits can typically be combined with other promotions unless stated otherwise in the terms of the specific promotion.
If you have any questions or concerns about your membership, please contact us at Lekgorchannel666@gmail.com or call us at 012-661 6396.
